Is the website really included in the monthly fee?
Yes. When you take reputation management or Google Business Profile management, a professional website is part of what you pay for each month, with no separate build fee. We build it, host it and look after it as part of the service.
How much is a website on its own?
A website on its own is £195 a month for the first twelve months, with no large build fee up front. After that the site is yours, and ongoing hosting and support is £95 a month if you would like us to keep looking after it.
What happens after the first twelve months?
The website becomes yours. You can move it to a different host or domain whenever you choose, and we will help with the handover. If you would rather not think about it, we continue to host, secure and update it for £95 a month.
Do I own the website?
Yes. When you take a website on its own, it is £195 a month for the first twelve months and then it is yours to keep. If your website comes with one of our £295 services, we confirm the ownership arrangement in writing before you sign up. Your business name, your words and your photographs are always yours.
What happens to my website if I stop the service?
We explain what happens on leaving before you start, so you can make the decision with the full picture. We would much rather you stay because the service is working than because leaving is difficult.
Can I use my existing domain name?
In most cases, yes. If you already have a domain, we can point it at your new site, with access to wherever it is registered or help from whoever looks after it. If you have lost track of who holds your domain, which is more common than you might think, we will help you find out.
Will my email still work?
Your email and your website are usually set up separately, even when they share a domain name. When we connect your domain to the new site we leave your email settings as they are, and we check with you before making any change that could affect them.
Can I make changes after the site is live?
Yes. When your services, prices or hours change, you tell us and we update the site for you. We will agree with you how changes are requested and how quickly they are made.
How long does it take to build?
We confirm the timescale with you at the brief, before work starts. Most of the time depends on how quickly your photographs and details reach us, so a business that has them ready can be live quickly.
Do you write the content?
Yes. You give us a sentence or two about each service and we write the pages in clear, natural English. You read and approve every word before the site goes live.
What if I do not have good photographs?
Photographs of your own work are the most convincing thing a local business site can show, and most phones now take perfectly good ones. We will tell you what to photograph and how, and we will not present stock images of strangers as your team or your customers.
Will the site help me appear on Google?
Every site is built with the basics search engines look for: a page for each service, clear headings, your trading area and details that match your Google Business Profile. No one can honestly promise a particular position on Google, but a well-built site, a well-kept profile and a steady flow of reviews all work in your favour.
Where is the site hosted, and is it secure?
We host the site for you on a secure connection and keep it up to date, so you do not need to arrange hosting separately. After the first twelve months you can move it elsewhere, or we can carry on looking after it for £95 a month.
Will it work for customers with disabilities?
We build with clear headings, readable text, good colour contrast and descriptions for images, so the site is easier for everyone to use, including people who use screen readers or larger text. If you have particular requirements, tell us at the brief.
Can you move my existing website across?
We usually rebuild rather than copy an old site, because it lets us fix the problems that held it back. We bring across the content that still serves you well, such as your service descriptions and photographs, and we will tell you at your assessment if your current site is better kept as it is.
Can customers book appointments or pay online?
Booking links can be built into the site for appointment-based businesses, and our AI employees can take bookings by chat or phone if you would like that too. If you need a full online shop, tell us at your assessment and we will be honest about whether our sites are the right fit.
I have more than one location. Can you help?
Yes, tell us at your assessment. We will talk through how best to present each location so customers find the one nearest to them.
Do your prices include VAT?
We confirm how VAT applies to your price in writing before you commit to anything. Your free assessment carries no charge and no obligation.
Do I need a new website to use your other services?
No. If your current site works well, we keep it and add the review display and click-to-call details. A new website is there if you want one, not a condition of the service.
What does the free assessment involve?
We look at your current website and your Google presence and give you a short, clear view of what would make the most difference first. There is no payment and no commitment.
