Last updated 13 October 2026.
Fernmoor Painting & Decorating Ltd is the data controller for information you give us. You can contact us at 12 Example Mews, Northchurch, Berkhamsted, HP4 1AB, by email at hello@fernmoor.example or by phone on 01632 960 268.
When you send an enquiry, we collect your name, phone number, postcode and a description of the job. If you become a customer, we also keep your address, colour schedules, photographs of the work and our correspondence with you.
We use your details to reply to your enquiry, arrange visits, prepare quotes and carry out the work. The lawful basis is the steps needed before, and to perform, a contract with you.
We keep enquiries that do not lead to work for twelve months. We keep customer records for six years after the job, to honour our guarantee and meet our legal obligations.
You can ask to see, correct or delete the information we hold about you, and you can complain to the Information Commissioner's Office.